This page explains how your bill for using Agora Chat is calculated.
Note that if you have already signed a contract with Agora, the billing terms and conditions within that contract take precedence.
Each month, Agora calculates your bill for using Agora Chat, issues your bill, and deducts your fee. If you subscribe, cancel, or switch to another plan, your fee is prorated for the current month. If your account is suspended, Agora stores your app data for six months. Agora suggests you top up your account in a timely fashion or export the data before it is deleted.
When each month finishes, Agora calculates your usage of Agora Chat in your Agora account. After deducting the usage included in your plan, Agora multiplies any excess usage by the corresponding unit price and adds this to the plan fee to get the total cost for that month. The formula is as follows:
Total cost = plan fee + excess usage × unit price of the excess usage
Agora bills you based on the total number of MAUs (Monthly Active Users) in the Agora account.
An active user is a user who calls the login method to log in to the Agora Chat server and sets up a long-lived connection at some point during the month.
Agora Chat offers four pricing plans: Free, Starter, Pro, and Enterprise. See details of each pricing plan for their features and limitations. The following table outlines the base fee and included usage for each plan:
|Agora Chat plan||Fee (US$)||Included usage (MAU)||Unit price of excess usage (US$/MAU)|
|Free||0||500||Subscribe to the pricing plan|
A user buys the Starter Agora Chat plan, which includes 5,000 MAU, and uses the Agora Chat service in Project A and Project B. For that month, the total number of MAU for Project A is 2,370 and for Project B is 7,865. Therefore, the total cost of that month's Agora Chat is as follows: (2,370 + 7,865 - 5,000) * 0.05 + 299 = US$560.75.
Before using Agora Chat, refer to the following steps to subscribe to a plan:
Subscription takes effect immediately. After subscribing to a plan, you can click Pricing Plan > Agora Chat IM > Management, and on this page you can click Details to view your subscription details.
By default, subscription to Agora Chat pricing plans is automatically renewed. You can cancel it or switch to another plan at any time.
To unsubscribe from an Agora Chat pricing plan or switch to another plan, do the following:
If you want to upgrade your present plan, you can click the Subscribe button of another plan; if you want to downgrade your present plan, contact email@example.com:
Unsubscribing from a plan or switching to another plan takes effect on the first day of the next month. For the current month, you still have access to the features and APIs provided by the plan. The subscription fee you paid for this month is not refunded, and any excess usage that occurs in this month is charged.
For detailed information on our pricing plans, see Pricing Plan Details.