Why does audio freezing occur in a call?

Type: Quality issues Platform: Android / iOS / macOS / Web / Windows / Unity / Cocos Creator / Electron / React Native / Flutter / Flutter2 Last Updated: 2022/09/14 23:01:40

Step 1: Self-check

Step 2: Contact Agora Customer Support

Step 3: Monitor the Quality of Experience in Agora Analytics in Console

Jitter may be caused by slow Internet connections, bad device performances, or the physical environment.

Step 1: Self-check

Check if the network is stable and in good condition. If not, switch to 4G or another Wi-Fi network.

Step 2: Contact Agora Customer Support

If the issue persists, contact Agora customer support and submit the issue with the following information:

Information	Details
Mandatory	The name of the channel where the users hear the jitter. The uids of the users who hear the jitters. The uid of the user who causes the jitters. The recording files, if available.
Additional	Live interactive streaming: If the jitter comes from the host. Video mode: If the video is smooth and clear.

Step 3: Monitor the Quality of Experience in Agora Analytics in Console

You can check the statistics of every call in Agora Analytics in Console. For more information, see Agora Analytics Tutorial.

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