This article lists the common error codes and status codes you may encounter when using the Cloud Recording RESTful APIs. If you encounter other errors, contact Agora technical support.
2: Invalid parameter. Possible reasons:
7: The recording is already running. Do not repeat the
start request with the same resource ID.
8: Errors in the HTTP request header fields. Possible reasons:
cloud_recordingis missing in the request URL.
49: Caused by repeated
stop requests with the same resource ID and recording ID (sid).
53: The recording is already running. This error occurs when you use the same parameters to call
acquire again and use the new resource ID in the
start request. To start multiple recording instances, use a different user ID for each instance.
62: If you receive this error when calling
acquire, the cloud recording service is not enabled. See Enable Cloud Recording for details. If you receive this error when calling
acquire, there is no connection to the recording service due to network reasons. Re-initiate the request.
65: Usually caused by network jitter. Retry with the same resource ID. Agora recommends that you use a backoff strategy, for example, retry after 3 and 6 seconds successively.
109: The authentication token for joining the RTC channel has expired. You need to get a new token.
110: The authentication token for joining the rtc channel is wrong. You need to confirm if you have got the right one.
432: The parameter in the request is incorrect. Either the parameter is invalid, or the App ID, channel name, or user ID does not match the resource ID.
433: The resource ID has expired. You need to start recording within five minutes after getting a resource ID. Call acquire to get a new resource ID.
435: No recorded files created. There is nothing to record because no user is sending any stream in the channel.
501: The recording service is exiting. This error might occur when you call query after stop.
1001: Fails to parse the resource ID. Call acquire to get a new resource ID.
1003: The App ID or recording ID (sid) does not match the resource ID. Ensure that the App ID or recording ID matches the resource ID in each recording session.
1013: The channel name is invalid. The string length must be less than 64 bytes. Supported character scopes are:
1028: Invalid parameters in the request body of the
"invalid appid": The App ID you entered is invalid. If the error persists after you verify the App ID, contact email@example.com.
"no Route matched with those values": A possible reason for this message is that you entered an incorrect HTTP method in your request, such as using GET when it should have been POST. Another possible reason is that you sent your request to a wrong URL.
"Invalid authentication credentials": The following list contains possible reasons for this message. If the error persists after you correct the following issues, contact firstname.lastname@example.org:
Basicis missing in the
Content-typefield. The correct value is
||The request is successful.|
||The recording is already running. Do not repeat the
||No user in the channel sent a stream during the recording process, or some of the recorded files are uploaded to the Agora Cloud Backup instead of the third-party cloud storage, or the recording process is not over yet.|
||The server cannot process the request due to malformed request syntax, or the cloud recording service is not enabled.|
||Unauthorized (incorrect Customer ID/Customer Secret).|
||The requested resource could not be found.|
||Internal server error.|
||The server was acting as a gateway or proxy and did not receive a timely response from the upstream server.|
|"serviceIdle"||The submodule is idle.|
|"serviceStarted"||The submodule has started.|
|"serviceReady"||The submodule is ready.|
|"serviceInProgress"||The submodule is running.|
|"serviceCompleted"||All subscribed contents have been uploaded to the extension service.|
|"servicePartialCompleted"||Part of the subscribed contents have been uploaded to the extension service.|
|"serviceValidationFailed"||The validation of the extension service failed. For example,
|"serviceAbnormal"||The submodule is in an abnormal status.|