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Billing Center

Last updated 2021/12/07 06:47:36

This page shows how to check your account balance, add money to your account, view transactions, and make a withdrawal in Agora Console.

Restrictions

If your account has multiple members, only those with the role of Admin, Finance, or an authorized custom role have access to the Billing Center page.

Check account balance

After logging in to Agora Console, you can see your account balance in the Billing Center panel on the Overview page.

Add money to account

You can add money to your account either with a credit card or via bank transfer.

Credit card

To add money to your account with a credit card, follow these steps:

  1. In Billing Center, click Credit Card in the left navigation panel.
  2. (Optional) If you have not added a credit card to your account, follow these steps:
    1. Click Add a card.
    2. Enter the card number, month, year, and CVC.
    3. Choose whether or not to set this card as the default credit card.
    4. Click Save.
  3. Select a credit card, enter the Payment Amount, and click Pay. If the payment is successful, you see a "Payment Succeeded"message.
  • Agora only accepts US dollars, and the payment amount cannot be less than US$1.
  • Agora supports major credit card providers, including Visa, MasterCard, American Express, and Discover.
  • On the 6th day of every month, Agora deducts money from your account balance according to your actual charges. However, if you have insufficient funds in your account, Agora deducts money from your default credit card to prevent potential service interruption.

    • Bank transfer

    To add money to your account via bank transfer, follow these steps:

    1. In Billing Center, click Bank Transfer in the left navigation panel.
    2. Follow the on-screen instructions to complete.

    View transactions

    In Billing Center, click Transactions in the left navigation panel. You can see all the transactions in your account.

    You can also click Export CSV in the top-right corner to export the record of transactions as a CSV file.

    Make a withdrawal

  • You can only withdraw money added to your account balance with credit cards within 90 days.
  • Before requesting a withdrawal, ensure that your account balance is greater than $0, you do not have any billable charges for the current month, and you do not have a pending withdrawal request.

    • You can withdraw from your Agora account balance for free. Follow these steps to make a withdrawal:

    1. In Billing Center, click Withdraw in the left navigation menu.
    2. Click Request Withdrawal in the top-right corner.
    3. Specify the amount you want to withdraw, and click OK.

    After submitting a withdrawal request, you can track the request status on the Withdraw page.

    Agora processes your withdrawal request within 10 business days. However, if your actual usage in the current month exceeds 10,000 minutes, your request is processed after the next billing day. Ensure that you have sufficient funds in your account to cover any pending charges.

    After your request is approved, your money is returned to your credit card.